Food For Thought #70: Agile Myths Busting, Trust, Product Discovery, Listening to Customers

This content is syndicated from Age of Product by Stefan Wolpers. To view the original post in full, click here.

Age of Product’s Food for Thought of December 4th, 2017—shared with 5,066 peers—focusses on agile myths busting, team dysfunctions, and how trust among teammates influences creativity.

We then dive deep into why switching to Kanban will not fixing your Scrum problems, and how to keep stakeholders and agile teams aligned.

We then support David Cancel’s notion that listening to customers is king, and learn how the Kano model supports product discovery. Speaking of which: Marty Cagan identifies key risks that you should better tackle during the discovery work.

Last but not least, Om Malik reflects on the Silicon Valley’s distinct lack of empathy for “normal people”.

Enjoy a great Sunday!

Food For Thought #70: Agile Myths Busting, Trust, Product Discovery, Listening to Customers
Click To Tweet

Agile Myths & Scrum

Rob Wortham: Scrum Is Not Agile

Tanner Wortham reminds us not to confuse mechanics and mindset.

Nigel Hamer (via Architects Anonymous): No planning fallacy – Agile Anti Patterns

Agile myths: No planning fallacy – Agile Anti Patterns
Image from

Nigel Hamer suggests in order to overcome the agile planning fallacy – being too optimistic, thus causing cost overruns and delays – to plan little and often. 

Marc Löffler: Why switching to Kanban won’t solve your problems

Marc Löffler lists ‘reasons’ why Scrum teams move to Kanban and explains why taking your (general) problems from Scrum to Kanban won’t help solving them.

Matthew Hodgson (via AgileNZ Conference): Dealing with dysfunction

Matthew Hodgson shares his slidedeck from Agile NZ 2016 on team dysfunction, detailing how you can use couples counseling patterns to manage team conflict.

David DeSteno: Teams, Trust, & Creativity

David DeSteno, psychology professor at Northeastern University, explores the role of trustworthiness in the workplace, and its influence on creativity and team productivity.

Chris Butler: Keep agile teams aligned

Chris Butler introduces the ‘strategy kernel canvas’ to keep stakeholders and agile teams aligned.

Product & Lean

David Cancel (via Mind The Product): The Importance of Listening to Your Customers by David Cancel

The Importance of Listening to Your Customers by David Cancel
Image from

David Cancel addresses the importance of listening to your customers – “one of things we always talk about but few people do”.

Marty Cagan: Planning Product Discovery

Marty Cagan talks about how he frames discovery work to ensure alignment and identifies key risks that need to be tackled during the discovery work.

Simon Powers and Robert Sprigge: Before the Backlog – The Vital Upfront Research

Robert Sprigge explains the function of the business analyst who supports the product discovery part of the agile development process in detail.

Brandon Chu (via Medium): Applying Leverage as a Product Manager

Applying Leverage as a Product Manager
Image from

Brandon Chu explains why he asks every product manager joining his team to read ‘High Output Management’ by Andy Grove.

The Essential Read

Om Malik (via The New Yorker): Silicon Valley Has an Empathy Vacuum

Silicon Valley Has an Empathy Vacuum
Image from

Om Malik reflects on Silicon Valley’s distinct lack of empathy for those whose lives are disturbed by its technological wizardry.

The post Food For Thought #70: Agile Myths Busting, Trust, Product Discovery, Listening to Customers appeared first on Age of Product.

Leave a Reply

Your email address will not be published. Required fields are marked *

5 × three =

There are 101 ways to do anything.
To find the best way, sometimes you need expert help

What People Say

“Kelly was engaged as a Program Director on a complex business and technology transformation program for Suncorp Commercial Insurance. Kelly drew on his key capabilities and depth of experience to bring together disparate parties in a harmonised way, ensuring the initiate and concept phases of the program were understood and well formulated. Excellent outcome in a very short time frame. ”


“Kelly came to the department and has really made a huge impact on how the department communicates, collaborates and generally gets things done. We were already developing in an agile way, but Kelly has brought us even more into alignment with agile and scrum best practices, being eager to share information and willing to work with us to change our processes rather than dictate how things must be done. He is highly knowledgable about agile development (as his active blog proves) but his blog won't show what a friendly and knowledgeable guy he is. I highly recommend Kelly to anyone looking for a CTO or a seminar on agile/scrum practices - you won't be disappointed!”


“Kelly and I worked together on a very large project trying to secure a new Insurer client. Kelly had fantastic commercial awareness as well as his technical expertise. Without him I would never had secured this client so I owe a lot to him. He is also a really great guy!”


“I worked with Kelly whilst at Thoughtworks and found him to be a most inspiring individual, his common-sense approach coupled with a deep understanding of Agile and business makes him an invaluable asset to any organisation. I can't recommend Kelly enough.”


“Kelly was a great colleague to work with - highly competent, trustworthy and generally a nice bloke.”


“Kelly was a brilliant CTO and a great support to me in the time we worked together. I owe Kelly a great deal in terms of direction and how to get things done under sometimes difficult circumstances. Thanks Kelly.”


“Kelly is an Agile heavy-weight. He came in to assess my multi-million $ Agile development program which wasn’t delivering the right throughput. He interviewed most of the team and made some key recommendations that, when implemented, showed immediate results. I couldn’t ask for more than that except he’s a really nice guy as well.”


“Kelly’s a leading program director with the ability to take charge from day one and keep strong momentum at both a program and project level driving prioritisation, resourcing and budgeting agendas. Kelly operates with an easy-going style and possesses a strong facilitation skill set. From my 5 months experience working with Kelly, I would recommend Kelly to program manage large scale, complex, cross company change programs both from a business and IT perspective.”


“I worked with Kelly on many projects at IPC and I was always impressed with his approach to all of them, always ensuring the most commercially viable route was taken. He is great at managing relationships and it was always a pleasure working with him.”


“Kelly is an extremely talented and visionary leader. As such he manages to inspire all around him to achieve their best. He is passionate about agile and has a wealth of experience to bring to bear in this area. If you're 'lucky' he might even tell you all about his agile blog. Above all this, Kelly is great fun to work with. He is always relaxed and never gets stressed - and trust me, he had plenty of opportunity here! If you get the chance to work with Kelly, don't pass it up.”


“Kelly revolutionised the way our digital department operated. A true advocate of agile principles, he quickly improved internal communication within our teams and our internal clients by aligning our business and creating a much enhanced sense of transparency in the decisions the business was making. Kelly also introduced a higher sense of empowerment to the development teams...”



To explore how we can help you, please get in touch