I’ve been noticing what’s missing lately. In some ways, its harder to see what’s not there than what is. But there’s lost of useful information in what isn’t said, as well as what is.

For example:

A manager, talking about one of the people who reported to him said:

“He’s difficult to manage.”

What’s missing?

“He’s difficult (for me) to manage.”

“(When he does X), he’s difficult (for me) to manage.”

“(When he does X,) he’s difficult (for me) to manage (because I don’t understand his actions).”

“(When he does X), he’s difficult (for me) to manage (because I don’t understand his actions and I don’t know what to do).”

There may be another follow-on sentence, that hints at the crux of the matter.  That sentence might be…

And I’m worried that if I can’t bring him around, I’ll miss my goals and my boss will think I’m not competent.

And I have judgements about that behavior because I was criticized for that when I was in school.

And I feel threatened.

And I feel I have to defend my ideas.

I know what I’m asking doesn’t make sense, but my boss told me to do it.

It may have been more comfortable for the manager to say the first sentence, as he did.  He may even believe it.

As long as the manager deletes parts of the sentence, it’s easy for him to see the other person as the problem. As long as the problem resides entirely with the other person, there’s not much he can do to improve the situation (other than fire the “difficult to manage” person).  But the deletions contain important information that could help him improve the situation.

What examples would you add?

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn

Leave a Reply

Your email address will not be published. Required fields are marked *

Recent Posts

Six Actionable Nuggets of Advice for Becoming a First-time Technology NED

If the pandemic has taught companies anything it’s that tech is not something that you put off and think about ‘later’. The last year has seen organisations go through huge digital transformations, whether planned or otherwise. And for those that aren’t technology-based companies, getting the right board-level advice can not only be hard to find, but the difference between success

Read More »

Culture, Skills, and Capabilities // How to become a more data-driven organisation

In our whitepaper “How to become a more data-driven organisation”, we wrote about the five steps that an organisation would need to take, which are: Outcomes: Defining goals and metrics to ensure clear and measurable outcomes Analytics: Implementing and sharing the analytics to improve data-driven decision making Innovation: Testing assumptions through hypothesis testing and learning Data Platform: Gaining new insights

Read More »

Data Platform // How to become a more data-driven organisation

This is the fourth article in our series on “How to become a more data-driven organisation”, and we are going to be focusing on Data Platforms. It is at this point that most people start to dive deep into the technical aspects of Data Lakes vs Data Warehouses, but we want to bring us back up a level and ask

Read More »

Search the Blog

Agile Management Made Easy!

All About Agile

By Kelly Waters

“’Agile’ is one of the biggest buzzwords of the last decade. Agile methods often come across as rather more complicated than they really are. This book is an attempt to unravel that complexity. To simplify the concepts. This book breaks the concepts into small bite-sized pieces that are easy to understand and easy to implement and delivers the message in a friendly and conversational style. Allaboutagile.com is one of the most popular blogs about agile on the web. ”

Kelly Waters

Agile 101 is available to purchase. GAME ON!

Agile 101

Emma Hopkinson-Spark

“Whilst there are lots of ways you can vary the game depending on the teams you have and the learning outcomes you want, the basic flow of the game play is common to all.”
Emma Hopkinson-Spark

Why did we make the game?

How to play the game?

London

101 Ways Limited
145 City Rd
London
EC1V 1AZ
United Kingdom

Amsterdam

101 Ways BV
Weesperstraat 61-105
1018 VN Amsterdam
Netherlands

Contact Us

If you would like to get in touch with one of the team at 101 Ways, then please fill out the form below or email us at contact-us@101ways.com.