Payment Solutions Provider
Case Study

Industry: Payment Technology
How we helped: Assessment, Leadership, Coaching, DevOps and Delivery Teams

Key Takeaways

Reduced ongoing system support costs

Improved stability and scalability of the system

Delivered business objectives a month ahead of schedule

About The Company

This company offers a bill-paying system in in the United Kingdom, Ireland and Romania, allowing cash payments at any one of 29,000 UK outlets, 500 in Ireland and 9,000 in Romania.

The financial services company allows customers to make energy meter prepayments, bill payments, benefit payments, mobile phone top-ups, transport ticket payments, TV licence payments, cash withdrawals and use in-store services, like parcel drop and collect+. It also provides multi-channel payment for retailers including desktop, laptop, tablet and mobile. Headquartered in London, their net income is over £100 million annually.

“The increased collaboration across the business, increased ability to deliver and the focus on the simplest solutions for the biggest problems meant the team were able to deliver ahead of schedule.”

Emma Hopkinson-Spark
Director, 101 Ways 

The Challenge

Although serving its existing customers well enough, the company’s current electronic point of sale (ePOS) system was running into performance issues. This was because success had meant that the company was rapidly closing in on the maximum capacity of the ePOS. If they continued to onboard customers at the current rate, the system’s issues would be amplified to the point of failure.


New customer on-boarding had to be paused whilst a solution was devised to help alleviate these issues – severely impacting the business. Speed was of the essence. However, the company didn’t have the inhouse expertise to rapidly update its ePOS system. It, therefore, needed a partner to help update its development processes.


“They had previously outsourced development, so didn’t have the in-house capability to complete the work. It simply wasn’t used to releasing software often and was relying entirely on expensive suppliers to help it deliver new versions,” explained Emma Hopkinson-Spark, Director, 101 Ways.

The Solution

101 Ways helped by showing the company what a modern product development capability could offer, and by assisting it in building its own in-house development team.

A hand-picked group of expert 101 Ways consultants integrated with their existing in-house team to revise the proposed solution. The team used data driven decisions to identify and tackle the largest problems first and break them into small releasable increments. This reduced time to market from months to days, meaning the team were ultimately able to do more than had been originally planned.

“The increased collaboration across the business, increased ability to deliver and the focus on the simplest solutions for the biggest problems meant the team were able to deliver ahead of schedule,” added Hopkinson-Spark. “So much so that they was able to resume onboarding new customers one month earlier than expected.”

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