Incident Management – Made Simple
Implementing incident management can be a difficult and drawn out process when you have to consider: tools, management, work-flows, access rights, severity & priority definitions etc... Sometimes this can take months before all parties involved agree on the appropriate action.
So what if your team takes ownership of a live product before your incident management process is in place? What do you do if someone discovers a serious live defect?
A colleague of mine Frances Maxwell has put to together a great common sense guide to what to do if such issue arises. It's purposely simple, but gives you somewhere to start.
Thanks to Frances for supplying the above illustration.